FAQ

What is Koala Balm and what is it used for?

Koala Balm is an avocado-based lip balm that will nourish and soothe your lips. 

 

Can I amend or cancel my order?

Any amendments or cancellations to orders must be made within 24 hours of placing your order. Please email: info@koalacure.com with your request.  

 

I emailed customer service but haven’t heard back yet?

Koala Cure is based in the Gold Coast, Queensland, Australia with a small, passionate team.  Our business hours are Monday to Friday 9am-5pm and we aim to respond to all enquiries within 48 hours.  So hold tight, we’ll get back to you as soon as we can.

 

Do you ship internationally?

Yes, we're excited to now offer international shipping to a number of countries. Shipping fees will be calculated at checkout and you will be sent an update on your order and shipping progress once your order is confirmed. If you would like to discuss wholesaling or other international retail opportunities, reach out to our team at info@koalacure.com   

 

How long is shipping?

Koala Cure works with Australia Post to ensure your product arrives promptly.  Your shipping time is dependent upon your location and Australia Post’s network.  

 

What is your refund policy?

Koala Cure wants you to fall in love with your purchase but if there are any issues, please let us know.  We don’t allow returns or refunds for changes of mind however, we will assess each case based on its circumstances and will always act in line with the Australian Consumer Law to resolve any issues. 

 

Does lip balm help chapped lips?

Koala Balm’s natural ingredients nourish and moisturise your lips, reducing the likelihood of chapped lips.  Please consult your doctor if you are suffering from any lip complications before trying Koala Balm.  

 

Does Koala Cure test on animals?

No, Koala Cure does not participate in, or do any type of animal testing, and never will. The Koala Cure team are animal advocates and all of our ingredients are natural.  Please see a full list of our natural ingredients here.  

 

Is it best to use lip balm with lipstick?

It is best to use lip balm as a seal under your top coat of lipstick. 

 

Can your lip balm melt depending on climate & where it is stored?

Yes, depending on where you live and where you leave your lip balm (i.e. pocket, bag, car) it can melt in extreme temperatures or become soft. Once it is stabilised in normal temperatures it will solidify. 

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